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Contacting Mrs. Eby

Online correspondence, once registered, is the most efficient way to contact Mrs. Eby for non-urgent matters, such as requesting medication refills, requesting or cancelling appointments, and asking questions. If she is in the office and not with a patient, she will answer the phone. Otherwise, please leave a message on her confidential voicemail (865-690-0962 ext 104). She checks voicemail messages by the end of each business day. If she is away or unavailable for more than a short period of time, she will leave information about her absence on her office voicemail, as well as on the homepage of this website. Mrs. Eby arranges clinical coverage with a colleague in the event of an extended absence. Information on how to contact the covering colleague will also be on her voicemail and website.

Please use this link to www.patientally.com to communicate online with Mrs. Eby. She does not respond to emergencies through this portal. You must register with this secure website to send messages. To ensure confidentiality, you receive all online communication responses at the patient ally portal rather than your private email address. Please download instructions on how to register with patient ally. Some patients will prefer to communicate another way, such as mail, phone, or secure fax.

Mail: 301 Gallaher View Road Suite 102 Knoxville TN 37919
Phone: 865-690-0962
Fax: 865-690-0995

Emergencies

As a private solo practitioner, Mrs. Eby does not have continuous “crisis management” services other than herself. If you anticipate or have a history of needing frequent crisis services, you may be better served by working with an agency that can provide more comprehensive coverage from a variety of staffed practitioners. However, she wants to be available whenever there is an urgent situation, and encourages you to contact her whenever a crisis arises. Please take the following steps to reach Mrs. Eby in an emergency.

During usual business hours, first call her office (865-690-0962). If she is unavailable, leave a message, telling her you have an urgent problem. She checks voicemail by the end of each business day. If you cannot reach her and are in an emergency situation, please call 911 or go to your nearest Emergency Department.

Medication Refills

If you are low on medication, please contact Access Psychiatry at least several days before you run out. You may leave a message on voicemail, or communicate online with Mrs. Eby through the “Contact Me” page (only for non-emergency correspondence, as I only check online communication twice a week).
Mrs. Eby provide refills if you have a scheduled appointment.
Because she may be out of the office when she calls or electronically submits your refill, it is important to leave the following information in your message:

  • Your name and date of birth
  • Exact medication name (including suffixes such as “ER” or “CR”)
  • Medication strength (mg)
  • Medication frequency (how many tablets, how many times per day)
  • Name & phone # of your pharmacy.
  • Your phone number, in case of problems

Medications are renewed during normal business hours, given there are no circumstances that complicate the process. If you find yourself without medication on a weekend or holiday, you can ask your pharmacist if they are able to provide you an emergency 3-day supply of your medication.